Privacy Policy

Northern Power & Light is firmly committed to protecting our customers’ privacy. The following Privacy Policy, together with our Terms and Conditions, outline our information-gathering and dissemination practices for any and all of our customers’ information, including but not limited to, the collection and dissemination of information from this website (“site”), our customer agreements and any other means by which you provide your information to Northern Power & Light Inc.

By providing any information to us, and by accessing and using the site, you agree that you have read and understand this Privacy Policy and that you accept and consent to the privacy practices and uses or disclosures of information about you that are described herein. If you do not agree with this Privacy Policy, please do not use the site or provide us with any personal information.


We use SSL (or Secure Sockets Layer) as our primary form of security protection. A Secure Sockets Layer is a protocol that hides the information sent between the browser and server. An SSL-enhanced browser uses encryption to scramble the transferring data you send to a website into randomized characters for decoding. This is the industry standard for encrypting digital communications between any two points across a network.

Most browsers will illustrate that you are entering or leaving a secure area by presenting a dialog box. However, most browsers also give you the option of turning off the dialog box display.

When on a secure page, you will see the lock icon on the bottom of your Internet Explorer or Netscape web browser. Other browsers have different ways of displaying this information.

While we have put in place commercially reasonable physical, electronic, and managerial procedures to safeguard and secure the information we collect from our customers, including the information we collect on our site, the transmission of information via the Internet is not completely secure and therefore we cannot guarantee the security of any data sent to us electronically, and the transmission of such data is therefore entirely at your own risk.

Information We Collect and Use of Your Information

We use order forms which allow customers to request information and apply for services. When applicable, we collect personal contact information (such as your e-mail address and home address). This information is used to answer your questions, solve your problems, and provide interactivity. We do not provide this information to any other parties. Additionally, we may collect:

In addition to using this information to provide services to you, we may use this information to provide third parties with de-identified statistical information about the users of our site and, and to monitor and conduct an analysis of our site traffic and usage patterns.

By submitting a telephone number to us you agree that a representative of Northern Power & Light can contact you at the number you provide, potentially using automated technology (including texts/SMS messaging) or a pre-recorded message. Your consent to telephone contact is not an obligation to receive any of our services.

How We Use Cookies

A cookie is a small text file that is stored on your device. We use session ID cookies and persistent cookies on our site. A session ID cookie is temporary. Once you close your browser, the cookie terminates. A persistent cookie is stored on a device’s hard drive for an extended period of time. Persistent cookies can be removed by following Internet browser “help” file directions.

On our site, cookies are not used to invade the privacy of Internet users. We do not track our users across websites or across time.

Our cookies are used to improve the user experience. Persistent cookies enable us to track site usage patterns and analyze trends in the aggregate data reports. This helps us to make more useful to visitors. If users reject this cookie, they will continue to have full site access. This cookie does not include any personally identifiable information.

We also use cookies to create a continuous connection to the site. This type of cookie (a session ID cookie) is only temporary and allows users to complete a form.

We do not use flash cookies. Flash cookies are small pieces of information stored and accessed by Adobe Flash.

Disclosing your Information

Because protecting your privacy is important to us, Northern Power & Light does not sell, trade, rent, give or distribute information about you to any third party. However, where applicable, we may disclose your personal information to any affiliated business entities to provide products and services to you.

We may also disclose your personal information to third parties:

Links to Third Party Websites

Our site provides links to other pages on the Internet. Please be aware that we are not responsible for the privacy practices or the content of such websites. When you leave our site, we encourage you to read the privacy statements of each website that collects personally identifiable information.

We also contract with vendors to provide enhanced customer information through the Internet. These third-party websites are not under the control of Northern Power & Light, and we are not responsible for their contents. These websites have separate privacy and data collection practices, independent of Northern Power & Light. We are not responsible or liable for these websites’ independent practices, policies or actions. If you provide any personal information while visiting these websites, you are solely responsible, and do so at your own risk.

Children’s Privacy Policy will not collect information that would let us or anyone else contact or personally identify children under the age of 13. will not use “cookies” to collect information for contact or identification purposes of children under the age of 13. will not allow visitors to publicly post or otherwise send information that would let anyone contact or personally identify children who are under the age of 13. will not promise special games, prizes or other offers as a way to try to get information from children under the age of 13 or to encourage children under the age of 13 to take part in activities on our site.

Under no circumstances shall children under the age of 13 submit personal information to our site. We are not liable for any damages that may result from a user’s misrepresentation of age.

European Union

For personal information of individuals that Northern Power & Light receives from the European Union, Northern Power & Light has committed to handling such personal information in accordance with the EU data protection laws. For personal information transferred from the EU, Northern Power & Light utilizes the European Commission’s standard contractual clauses commonly known as “model clauses.” These model clauses are contract templates developed by the European Commission as a mechanism for contracting parties to legalize the cross-border transfer of personal data from Europe.

Please note that the model clauses will apply to the extent there is not another legal basis in place to validate the transfer of personal data from the EU to the U.S.

To learn more about the EU’s model clauses, please visit

Northern Power & Light has further committed to refer unresolved complaints regarding personal information of individuals that Northern Power & Light receives from the European Union to JAMS Mediation and Arbitrators (“JAMS”), an alternative dispute resolution provider located in the United States. If you do not receive timely acknowledgment of your complaint from us, or if we have not addressed your complaint to your satisfaction, please contact or visit for more information or to file a complaint. The services of JAMS are provided at no cost to you.


Northern Power & Light makes no guarantee, warranty or representation, express or implied (including implied warranties of merchantability and fitness for a particular purpose), with regard to the accuracy, completeness, usefulness, timeliness or suitability of the information being provided on our site.

It is expressly understood and agreed that neither Northern Power & Light, Inc nor its directors, officers, employees or agents shall assume any liability or responsibility for any damages or claims resulting from any use or disclosure of the information being provided on our site.

For more information regarding online privacy issues, please visit the Federal Trade Commission homepage at

Modifications to Privacy Policy

We may modify this Privacy Policy at any time; please check back for updates. If we materially alter our Privacy Policy, we will notify you of such changes by posting a notice on our site, and/or by contacting you at the e-mail address provided to us. Providing information to us after implementation of our new policy, and/or your continued use of the site, will be deemed your agreement that your information may be used in accordance with the new policy. If you do not agree with the changes, then you should not provide additional information to us, stop using the site and you should notify us that you do not want your information used in accordance with the changes.

Contacting Us

We offer various ways that you may contact us online regarding queries, comments, requests or complaints—by e-mail or online forms. Please note that while we are in the process of answering your questions or fulfilling your request, information you submit to us may be seen by various people at Northern Power & Light. If you decide to send us personally identifying information—for example, in an e-mail containing a question or problem—we will only use this information to help us solve your problem or answer your question. If you have any questions about this privacy statement, please contact us.

Northern Power & Light, Inc.
PO Box 1197
Saranac Lake, NY 12983

Effective Date: January 1, 2021